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Junior Customer Success Manager (w/m/d)

Berlin
Full-time
Permanent employee

Hello there, people at TELUS Health are happy to greet you

TELUS Health supports the total health and well-being of over 35 million lives worldwide. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

In Berlin, we at TELUS Health Engage are creating the future of digital health products: a mobile health and wellbeing companion, to help support the physical and mental wellbeing of individuals globally. We work with employers and health insurance providers to reach as many people as possible.

We're now looking for a German and English-speaking Junior Customer Success Manager (w/m/d) to join our team in Berlin. This is a hybrid position, requiring 3 days presence in the office.

How you will spend your time:

  • Act as a trusted partner for our existing clients focused on long-term value generation
  • Manage a portfolio of customers, with a strong emphasis on retention and growth
  • Develop a deep understanding of your customer's needs and ensure their KPIs are met
  • Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
  • Be the first point of contact for clients, offering creative solutions to address any challenges
  • Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding

What you should bring to the table:

  • Experience in client-facing roles, such as sales, recruiting, account management, customer service, customer success etc.
  • Proficiency in English and German (C2) is a must
  • Strong communication and collaboration skills, both verbal and written
  • Interest in wellbeing tech or wellbeing SaaS
  • Strong presentation skills
  • Ability to use tools and software like Google Suite, Microsoft Office 365 and Slack

Nice to have:

  • Experience in Customer Success processes
  • Experience with CRM tools like Hubspot or Salesforce
  • Knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
  • Full-cycle account management skills, from onboarding to success
  • Prior experience in selling complex SaaS products


You will be in successful in your role after 6 months if:

  • You independently own client accounts, particularly onboarding
  • You have been able to identify a handful of upsell opportunities and complete them with support
  • You feel comfortable improving processes within the CSM department
  • You can successfully navigate through all of our tools, e.g. Hubspot, Slack, Google Suite, Microsoft 365 etc.
  • You can easily describe what all of our teams here are working on: from Sales to Engineering to Data

Interview process

  1. Initial Screening Call with Talent Acquisition in English and German (45 minutes)
  2. Interview with the Head of CSM in German (60 minutes)
  3. Panel Interview with a case study presentation in German (75 minutes)
  4. Meet our team on-site!

What we offer:

What we stand for:
  • Customer First: We passionately put our communities and customers first
  • Embrace Change: We embrace change and innovate courageously
  • Grow Together: We grow together through spirited teamwork
A sneak peak into your benefits:
  • Additional health insurance coverage for 900 EUR per year
  • 30 days of remote work allowance
  • Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)
  • Subsidy for your UrbanSportsClub membership
  • 70 EUR monthly cashback to cover daily expenses
  • 500 EUR yearly personal learning and development budget
  • Self-development days allowance (workshops, conferences, training sessions etc.)
  • Team events and company events
  • Referral bonus for employees
  • Corporate benefits
  • Humanoo for Humanoos
  • Employee Assistance Programme (EAP) for mental well-being


Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.

About us

TELUS Health empowers people to live healthier lives and helps organizations create more productive, wellbeing-focused workplaces through global leadership in healthcare technology. Operating in more than 200 countries and territories, we support more than 161 million people at every point of their physical, mental, and financial wellbeing journey.

Our integrated approach connects the entire healthcare ecosystem: comprehensive workforce wellbeing programs, compassionate and personalized preventive care, and the technology infrastructure that healthcare practitioners and payors rely on daily. This creates seamless care pathways delivering regionalized and gender-responsive support, where and when people need it most.

Through our data-driven insights and proprietary research we are reshaping healthcare with earlier intervention and culturally-attuned approaches so individuals and organizations can thrive. Follow us as we advance our mission to become the world’s most trusted wellbeing company: telushealth.com