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Junior Customer Success Manager (w/m/d)

Berlin
Full-time
Permanent employee

How you will spend your time:

  • Act as a trusted partner for our existing clients focused on long-term value generation
  • Manage a portfolio of customers, with a strong emphasis on retention and growth
  • Develop a deep understanding of your customer's needs and ensure their KPIs are met
  • Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach
  • Be the first point of contact for clients, offering creative solutions to address any challenges
  • Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding

What you should bring to the table:

  • Experience in client-facing roles, such as sales, recruiting, account management, customer service, customer success etc.
  • Proficiency in English and German (C2) is a must
  • Strong communication and collaboration skills, both verbal and written
  • Interest in wellbeing tech or wellbeing SaaS
  • Strong presentation skills
  • Ability to use tools and software like Google Suite, Microsoft Office 365 and Slack

Nice to have:

  • Experience in Customer Success processes
  • Experience with CRM tools like Hubspot or Salesforce
  • Knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus
  • Full-cycle account management skills, from onboarding to success
  • Prior experience in selling complex SaaS products


You will be in successful in your role after 6 months if:

  • You independently own client accounts, particularly onboarding
  • You have been able to identify a handful of upsell opportunities and complete them with support
  • You feel comfortable improving processes within the CSM department
  • You can successfully navigate through all of our tools, e.g. Hubspot, Slack, Google Suite, Microsoft 365 etc.
  • You can easily describe what all of our teams here are working on: from Sales to Engineering to Data

Interview process

  1. Initial Screening Call with Talent Acquisition in English and German (45 minutes)
  2. Interview with the Head of CSM in German (60 minutes)
  3. Panel Interview with a case study presentation in German (75 minutes)
  4. Meet our team on-site!

What we offer:

What we stand for:
  • Customer First: We passionately put our communities and customers first
  • Embrace Change: We embrace change and innovate courageously
  • Grow Together: We grow together through spirited teamwork
A sneak peak into your benefits:
  • Additional health insurance coverage for 900 EUR per year
  • 30 days of remote work allowance
  • Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)
  • Subsidy for your UrbanSportsClub membership
  • 70 EUR monthly cashback to cover daily expenses
  • 500 EUR yearly personal learning and development budget
  • Self-development days allowance (workshops, conferences, training sessions etc.)
  • Team events and company events
  • Referral bonus for employees
  • Corporate benefits
  • Humanoo for Humanoos
  • Employee Assistance Programme (EAP) for mental well-being


Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.

About us

As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face to face short-term counselling services to our clients.