Platform (Site Reliability) Engineering Manager (w/m/d)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We're seeking a Platform (Site Reliability) Engineering Manager (w/m/d) to join our Engineering team in Berlin.

This is a hybrid position, requiring 2 days in the office (Wednesdays & Fridays).

• You will lead and evolve our Platform and Site Reliability Engineering function, ensuring the reliability, scalability, and security of our global services while building and developing a high-performing team.
  

• Lead, develop and grow a team of Site Reliability and Platform Engineers, fostering a culture of ownership and continuous improvement

• Define and drive the reliability strategy across services, including SLIs, SLOs and error budgets

• Ensure high availability, scalability and performance across multi-region AWS environments

• Own and improve incident management processes, on-call practices and operational excellence

• Drive automation and reduce operational toil through tooling and standardisation

• Partner with Security and Compliance teams to ensure adherence to standards such as GDPR, ISO 27001 and SOC 2

• Provide architectural guidance across infrastructure, networking and platform services

• Collaborate with engineering, product, data and AI teams to support reliable and scalable systems

• Communicate risks, performance metrics and priorities to both technical and non-technical stakeholders

• Strong experience in Site Reliability Engineering, DevOps or Platform Engineering within AWS environments

• Proven experience leading and developing engineering teams

• Deep expertise in AWS services (e.g. EC2, S3, RDS, Lambda, VPC, IAM)

• Strong knowledge of Infrastructure as Code (Terraform or CloudFormation)

• Experience with container orchestration (ECS or EKS)

• Solid understanding of distributed systems and reliability engineering principles

• Experience designing and maintaining CI/CD pipelines

• Strong understanding of networking, security and observability practices

• Experience managing incident response and operational processes

• Excellent stakeholder management and communication skills

• Fluent English

Nice to have:

● Experience with globally distributed systems and large-scale production environments
● Exposure to security incident response and compliance audits
● Experience supporting AI/ML infrastructure on AWS
● Experience mentoring senior engineers or managers
● Relevant certifications (e.g. AWS, Kubernetes, Terraform)

• You have established clear reliability standards and SLO frameworks

• Your team operates effectively with strong ownership and mature on-call practices

• Platform reliability, scalability and operational efficiency have measurably improved

• You have built strong alignment with cross-functional stakeholders and influenced engineering practices beyond your team

If your application progresses positively, you will be invited to participate in our hiring process, which includes the following stages:

• Initial screening with recruiter (up to 45 mins)

• Technical and leadership interviews (up to 90 mins)

• Final stakeholder interview (up to 60 mins)

• Customer First: We passionately put our communities and customers first

• Embrace Change: We embrace change and innovate courageously

• Grow Together: We grow together through spirited teamwork

• Additional health insurance coverage for 900 EUR per year

• 30 days of remote work allowance

• Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)

• Subsidy for your UrbanSportsClub membership

• 70 EUR monthly cashback to cover daily expenses

• 500 EUR yearly personal learning and development budget

• Self-development days allowance (workshops, conferences, training sessions etc.)

• Team events and company events

• Referral bonus for employees

• Corporate benefits

• Humanoo for Humanoos

• Employee Assistance Programme (EAP) for mental well-being

Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.