You work closely with our existing clients, acting as a trusted partner and focus on long-term value-generation for our customers, ensuring customer success

You manage a customer portfolio and are responsible for retaining and growing your accounts

You develop a deep understanding of your customers’ needs and ensure your customer’s KPIs are met

You define a successful collaboration strategy  with your customers, ensuring regular touchpoints and demonstrating proactive attitude 

You are the first point of contact for the client, whenever potential challenges arise, and you proactively offer creative solutions

Together with the client you create requirement-specific solutions and concepts and support the service implementation and onboarding

You have at least 2 years of experience in Customer Success or a similar field

You are a native German speaker, with strong communication skills in English and one additional language (French, Italian, or Spanish)

You are analytical and can identify trends and make predictions based on data

You are strong in prioritization and know where to channel your efforts to achieve success

You are passionate about understanding your customers and helping them succeed

Video call with a recruiter: Get to know you, your background, and motivation

Video call with the Hiring Manager / Leader: Deep dive into your experience, role expectations, and ways of working

Panel interview: Stakeholder interview focusing on collaboration, customer scenarios, and case-style questions

Meet the team: Informal conversation to get to know the team and mutual fit